How to Resubmit a previous enquiry
If you need to resubmit a previous enquiry (e.g. if up-to-date plans are required, or plans have been misplaced), this can be done by going to your History and opening the Summary screen for the old enquiry.
Once you have opened the Summary screen, click Actions (top right corner) and then select the Resubmit option:
Note: If you do not have the Resubmit option, this may be because:
- The enquiry was lodged over 12 months ago and has been archived. You will need to submit a new enquiry instead.
- Your account may not have been validated yet, preventing you from resubmitting the enquiry online.
The resubmitted job’s Enquiry Details will automatically populate to be the same as the previous enquiry, except the dates, which will need to be entered again. The Notes and other fields on this screen can also be edited if required.
After clicking Next, you will not be able to edit the map area or the site address. If you need to change the map or the address, you will need to lodge a new enquiry instead.
After submitting the enquiry, the confirmation sheet will be sent to whichever email you currently have on your account (regardless of where the original job was sent, if your contact details have changed). New notifications will be generated for the notified member utilities, and you will then receive new sets of plans from each one as per normal.
