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How to search your Enquiry History

If you need to access jobs you have lodged previously, you will see up to 5 of your most recent enquiries under the User Enquiry History section on your Console screen:

If you need to view any older jobs, they can be searched by clicking the History button:

There are numerous search fields you can use, including:

  • Sort by: criteria to sort the resulting list of jobs, including:
    • Job number
    • Enquiry type
    • Submit date
    • Enquiry start date
    • User reference
  • Filter by:
    • Enquiry type
    • Ticket number
    • Your reference
  • Town/city
  • Created date

The “Created date” range is the only criteria which must always be selected. Results will only be returned for jobs within the selected date range, which can then be narrowed down further using the other criteria.

Click the Search button to bring up a list of matching enquiries, which will display underneath the search options. Click anywhere along the relevant enquiry’s row to bring up its Summary page:

The Summary page will display the enquiry details, lodgement details, and lists of affected member utilities as well as utilities which have not been notified. You will also have the option to do follow-up actions including:

  • Continue enquiry: this option is intended for large enquiries where the work site exceeds the limits allowed for a single enquiry map.
  • Resubmit: select this option if a previous LSBUD job has expired and fresh plans are required for the same dig site.
  • History: shows logs related to this job, e.g. if it has been resubmitted or continued previously.
  • Download confirmation sheet: use to generate a PDF version of the job summary which can then be downloaded and saved/printed.
  • Email affected operators: certain Members request further information before they can provide a response to your enquiry. You can do this directly from the site by clicking the Email affected operators option.
    • This option is only available when these specific LSBUD members are in the vicinity of your search.

Note: The Resubmit and Continue options will not be available if you have not validated your account, or if the enquiry is over 12 months old and has been archived.

The add-ons menu provides additional functionalities as below:

    • Request Base Maps: To keep improving the safe digging process, LSBUD have partnered with emapsite to provide our Users with fast and easy access to Ordnance Survey (OS) Mapping, as well as several other useful datasets at preferential rates.
      As an OS partner, emapsite been working with the nation’s largest asset owners for many years. They understand both mapping and our Users’ requirements and deliver location data in brilliant detail for all kinds of situations.
      Clicking this option will transfer your site extents and User details directly into emapsite’s mapshop, saving you the trouble of logging in, finding and re-drawing your area.
    • Order Your Blue List Top Up: This option helps you access all known utility networks in your search area. The Blue List Top Up is a paid for service delivered by LSBUD to help you retrieve asset information for those utilities which are not yet LSBUD Members.