LinesearchbeforeUdig (LSBUD) FAQs
Below you will find useful FAQs relating to the LSBUD Service.
Can I edit my account details?
Yes, click the “Account” button (top right hand corner) after logging into LSBUD. Once you have made your changes be sure to click the “Update” button at the bottom – do note, changing your details will remove any approvals under previous details and you will in all essence become a ‘new user’ for each member to approve
Can I set default settings for each enquiry?
Yes, setting defaults for your enquiry will speed up your enquiry process. Click the “Settings” button after logging into LSBUD. You can then select the different settings that you would like to set as your defaults, click the “Submit” button once you have made your changes.
Can I make a large drawing above 1km2?
LSBUD does not support having dig site drawings over 1km2 per search however we do have a “Continue Job” tool which after submission of your first enquiry, shows your previous dig site in grey on your next search, allowing you to continue drawing from where you left off.
Can I see my house on the screen?
LSBUD has implemented a new mapping service when drawing your dig site – this allows you to view the satellite imagery of the location prior to submitting to your search, simply select the layer icon and select the desired view Google Maps/Google Satellite/Google Terrain or Google Hybrid.
What if I cannot find the location I am looking for?
Have you tried the other search options available at “Search Type”? (Coordinate, Postcode/Town, Road name)? You can also try entering the nearest town into the “Town” search method and then use the navigation tools to position the map precisely on the location you require.
If all else fails, you can try using a service such as gridreferencefinder.com which shows you a map of the UK and you can simply right click on the map to find a grid reference in multiple search types.
Which Drawing tool should I use?
When you perform a search the map will be automatically positioned with a circle at the centre of your map. If this covers the area you require information for then you can continue to the next step.
If you prefer to draw your site on the map then you have three drawing tools available:
Line – The Line tool allows you to draw a line to represent your activity.
Area – This tool is used to draw the outline of an area.
Circle – At the centre of your site click and drag outwards, this will result in a circle being drawn to cover your site.
Is there a limit to the size of an enquiry which I can submit through LSBUD?
Yes, the size of an enquiry is limited for each specific drawing tool as follows:
Circle – 25m to 1km (Diameter)
Line – 5km
Area – 1km2
I have submitted an enquiry, what should I do now?
The Enquiry Confirmation Document (that is sent to your registered email address following each enquiry) will outline which of the LSBUD Member Asset Owners have assets registered on the LSBUD service near your search area (shown in the red list) and what you need to do (if anything) in order to receive their plans. It will also show which LSBUD Members do not have any assets registered on the LSBUD service near your search area (shown in the green list). A further indicative list of those asset owners that are not registered with the LSBUD service but may have assets near your search area will be provided who must be contacted separately (shown in the blue list). Please note that these results are not exhaustive and it is your responsibility to identify and contact all asset owners within your search area.
Can I change or cancel an existing enquiry?
No, once you submit your enquiry the information is automatically processed and passed onto our Asset Owners/Members.
How will LSBUD Members (asset owners) respond to my request?
LSBUD Members will either respond directly to you or you will be asked to supply them with more information (as detailed on the enquiry confirmation document). Some LSBUD Members may ask for further details and some may ask for payment before releasing their plans.
What is the Enquiry Confirmation used for?
The Enquiry Confirmation is a record for you outlining all of the Asset Owners/Members who have had their Zones of Interest searched against your enquiry details. A Request has been sent to each Asset Owner with your contact details. When you receive correspondence back from the Asset Owners you should tick them off the list. Certain Members request further information before they can provide a response to your enquiry. You can do this directly from the site by clicking the “E-mail Affected Operators” button.
It is very important that you make sure you receive information from all Asset Owners/Members on the list provided before commencing any works.
I have not received my confirmation sheet?
You can have the Enquiry Confirmation advice re-emailed to you, go to the Home screen and click on the History button. Perform a search for your enquiry and click “Resend PDF” button. This will result in the same Enquiry Confirmation being emailed back to you.
An Asset Owner has not responded, what can I do?
Many Asset Owners or Members respond within minutes however some may take up to 10 days, you should contact any Asset Owners or Members who have failed to respond to your enquiry within 10 days using the phone number provided on the Enquiry Confirmation advice.
How long is the information valid for?
The information provided to you by Asset Owners/Members will normally explain how long that information is valid for. Bear in mind the mapping data can change at any time, for your safety you should always work with the latest information available.
How long do I have to wait to receive plans?
In most cases Asset Owners & Members respond to you within 10 working days of you submitting your enquiry/further information. In some cases where postage is required, plans may take longer to arrive.
Is there a User Guide for the service?
You can view our user guide here Online User Guide
How can I get help using the online enquiry system?
Online Help is available throughout the service. Simply click on the orange question marks in each section. If you still require assistance please email or call us about your query – contact details can be found here Contact Us
How much does it cost to use the service?
Placing enquiries through LSBUD is free for all users.
Who can access the LSBUD service?
Anybody can register and immediately start using LSBUD.
Are all asset owners covered by this service?
Please note that we can only respond on behalf of the LSBUD Members; we will provide indicative information for other asset owners with their known contact details but please be aware that it is your responsibility to identify and contact all asset owners within your search area.
What time is LSBUD open from?
The LSBUD service is available 24 hours a day, 7 days a week. Our Helpdesk is available between Monday to Friday, from 9am to 5pm. You can contact us via the webchat, email us at firstname.lastname@example.org or by calling us 0345 437 7365 during those hours.
Can I view a history of all my enquiries?
To view a list of previous enquiries, log on to the online enquiry service and from the “Home” screen click on the “History” button. This will allow you to search for specific enquiries.
Can I resubmit old enquiries?
Yes, find the enquiry via the “History” button; this will then present to you an option to “Resubmit your enquiry”. Click the button and follow the prompts.
What Internet Browser do I need to use?
We support the following browsers:
- Apple Safari
- Google Chrome
- Microsoft Edge
How do I register to use LSBUD?
Click the “Register” button at the top of this page. Once you have submitted your contact details you will receive an email with further instructions on how to access the service.
How do I validate my email address?
Once you have registered you will automatically be sent an email from the service with instructions on how to validate your email address, the email contains a link that will confirm to the service that you have received the email. Once you validate your email address you can access the service immediately.
Can I use the service if I do not validate my email address?
You cannot use the service if you do not validate your email address. LSBUD need to confirm that you have a valid email address so we may send you your Enquiry Confirmations via email. Asset Owners are provided with your email address so they can respond to your enquiry directly.
How do I Login to LinesearchbeforeUdig?
Click the “Login” button at the top of this page, you will be taken to a page where you can enter your username and password to gain access to the service.
I have forgotten my password, how can I retrieve it?
Passwords can be reset using the Forgotten Password link on the Login page. Simply type in your Username and Email address then click on “Send”. Your password will be reset and the details will be emailed to you.
Can I change my password?
Yes, login to the application, click the “Account” button at the top right hand corner and you will be presented with your details. Ensure you click the “Update” button at the bottom once you have made your changes. Please note that the password criteria is as follows: at least 1 upper case, 1 lower case, 1 number, 1 special character (such as !”£$) and a minimum of 8 characters in total
Do I have to pay to use the LSBUD service?
No the LSBUD service is completely free to use for all users. You will never be charged to use the LSBUD service.
Why have I received a request for payment email?
Individual Members (asset owners) of LSBUD may choose to charge certain users for access to their asset information (plans). This charge is levied by the individual Asset Owners.
If I receive a request for payment from an Asset Owner do I need to pay it?
No you are not obliged to make a payment however until the Asset Owner receives payment for the enquiry you will not receive the requested asset information (plans). Please note unpaid invoices will not accrue.
I have been sent a request for payment but believe I am eligible for free access to the Asset Owner’s plans. What can I do?
If you have received a request for payment from an Asset Owner but believe you should have free access to their asset information you will need to contact the Asset Owner directly as LSBUD is not responsible for applying the Asset Owners’ charging policies. The contact phone number for the Asset Owner can be found on your LSBUD Enquiry Confirmation Document.
What payment methods are available?
LSBUD Asset Owners accept online payments through PayPal. You don’t need to have a Paypal account as you can use a credit or debit card through the Paypal system. For other payment methods please contact the respective Asset Owner directly. The contact phone number for the Asset Owner can be found on your LSBUD Enquiry Confirmation Document.