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 LSBU​D Blog

LSBUD as a service, and as a team, exists to help keep people safe and this is something we are extremely passionate about.

Whilst we are a small team, we are mighty! With 3.5+ million searches running through our portal each year and over 220,000 registered users, there is always a lot going on behind the scenes.  There is never a dull moment here at LSBUD and we continually strive to improve and expand on our service.

This page will help keep you up to date with just some of the things we are currently working on.  Whether that is from a Technical perspective, from our Helpdesk & Support team, or relating to our Strategic Development, our aim is to keep you informed and interested in our direction of travel.

And we hope that you will feel inspired to get involved in ensuring that our services meet your needs.  We are a User/Member led organisation so your voice is highly important to us.

Thank you for spending a few moments with us.

BLOG POSTS

Click on the links below to browse our recent articles

The Battle For Trustpilot

The Battle For Trustpilot

The Battle For TrustpilotI had a really enjoyable and enlightening day recently, accompanying Bob Gallienne to the INCA Supplier and Innovation Conference at Abloy’s HQ in Wolverhampton. While I had high hopes (all realised) for making some good new contacts in the world of fibre, I was pleasantly surprised to see third party damages and the resulting outages take such a significant role in the agenda.However, with hundreds of thousands of kilometres of fibre in the UK laid, but not yet live,...

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LSBUD Update – You Said We Did!

LSBUD Update – You Said We Did!

Customer Satisfaction Survey  You Said We Did! At LSBUD our passion and belief is 'Safe Digging For All' and we welcome suggestions for change that will improve our service.  The drivers for change are to make the LSBUD service as useful and easily accessible as possible to help keep as many people safe whilst digging. With this in mind, at the beginning of each year we run a customer satisfaction survey asking for your feedback about our service and any ideas you may have that could improve...

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LSBUD Summer of Safety Awareness

LSBUD Summer of Safety Awareness

LSBUD Summer of Safety AwarenessAs you will be aware, the prime LSBUD mantra is Safe Digging for All and we repeat this constantly, without apology, because it should always be front and centre of everything that we do. We want, and need, to protect the pipes and cables of the 155+ asset owners who make up our Membership, but, together, we all want to ensure that we do everything we can to protect the lives and livelihoods of those individuals who work around these assets.Everyone should be...

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LSBUD – User Webinars

LSBUD – User Webinars

LSBUD - User Webinars   At LSBUD, we know that our Users are as important as our Members. Our Members are the asset owners who entrust us with their major, critical infrastructure covering a wide range of size, types, and geography throughout the UK.Our Users are those individuals and companies who carry out search enquiries each and every day, planning projects, minimising disruption, and ensuring their workforces have the most up to date information available. At the time of writing, we...

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LSBUD – Laura’s 2023 Round Up

LSBUD – Laura’s 2023 Round Up

LSBUD - Laura's 2023 Round Up   As we start the new year, I thought it would be nice to focus on what a fantastic year 2023 turned out to be for us here at LSBUD. From beginning to end, 2023 was non-stop. We were busier than ever and at time of creating this article, approaching the 4million searches mark – which is outstanding!   Our Members 2023 saw 15 new Members join the UK’s established safe digging community. By protecting their assets on our platform, they are committing to...

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What’s Trust got to do with it?

What’s Trust got to do with it?

What’s Trust got to do with it? Recently, the LSBUD team were delighted to be a part of the Institute of Water Annual Conference held at the Parkgate Hotel in Cardiff. It was excellent two days with engaging speakers and wide-ranging discussions around the principal theme of Trust, a key issue for everyone working in and with the water industry. This issue is not unique to water, and despite issues that this specific industry is currently addressing, we should never forget that the public has...

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A Quarter of a Million Users – And Rising Fast!

A Quarter of a Million Users – And Rising Fast!

A Quarter of a Million Users – And Rising Fast! Just recently the number of registered LSBUD Users hit a very significant milestone. 250,000 Users now have an active LSBUD account. This number doesn’t include those who have registered and subsequently closed their accounts. It is live accounts only. This is a source of some considerable pride. The LSBUD team works very hard to attract new users and, over the past couple of years, has maintained a sharp focus on attracting those Users who...

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Customer Satisfaction Survey – You Said We Did!

Customer Satisfaction Survey – You Said We Did!

Customer Satisfaction Survey  You Said We Did! Here at LSBUD we try our very best to make our service as useful and easily accessible as possible to help keep as many people safe whilst digging at the same time as avoiding unnecessary damages from utility strikes.  You may remember we ran a survey at the beginning of the year asking for your feedback as to what you thought of our service and any ideas you may have that could improve on it.  Whilst nothing can be perfect, especially with such a...

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The Monthly LSBUD Guestimate Game

The Monthly LSBUD Guestimate Game

The Monthly LSBUD Guesstimate Game The Team here at LSBUD are a supportive, friendly and collegiate group but we can also be a competitive bunch, be it the football rivalry between Kaz & Richard, Fionn with his golf & cricket or Laura with pretty much everything… Whilst this helps drive us forward in our mantra of Safe Digging for All, it also allows us to have some fun and games along the way. And one team challenge that brings everything together is the Monthly LSBUD Guestimate Game....

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National Safe Digging Week Is Here!

National Safe Digging Week Is Here!

National Safe Digging Week is here! National Safe Digging Week, in the UK, commences on Monday 3rd July. It is a time to bring awareness to the importance of safe digging practices. At LSBUD, we are committed to ensuring that our members uphold the best practices when it comes to digging, and we are proud to be a part of this effort. Join us on our social media platforms to help promote the week! What Members of the Public Can DoOne of the most important things that members of the public can...

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An LSBUD adventure in the Peaks!

An LSBUD adventure in the Peaks!

An LSBUD Adventure In The Peaks! A few Friday's ago, on the 19th of May, LSBUD employees embarked on a challenging 22km hike through the stunning Peak District. Before we could start the trek though, Sam and Laura did a marvellous job at keeping the hunger at bay for the adventure ahead by making a packed lunch for everyone, in the rain, under the little shelter a boot of a car can offer! And so, accompanied by our 2 mountain guides from Peak Walking Adventures, Richard Tower and Rachel...

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LSBUD: The Impact Of Vault In Scotland

LSBUD: The Impact Of Vault In Scotland

LSBUD: The Impact Of Vault In Scotland For over 20 years, LSBUD (Linesearch BeforeUdig) has worked closely with the UK’s safe digging industry to maintain, develop, and enhance our position at its forefront. Our Members and Users take safety exceptionally seriously and challenge us to lead the way for them when it comes to asset and worker protection from third party strikes. Throughout new initiatives, working practices and legislation, LSBUD has engaged and listened to the industry to...

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Understanding and Overcoming Workplace Pressure

Understanding and Overcoming Workplace Pressure

Understanding and Overcoming Workplace Pressure With April being an international month for Stress Awareness, here at LSBUD, we thought we would share some of our thoughts on this subject and increase awareness of stress that can occur in the workplace. Understanding and Overcoming Workplace Pressure. The issue of workplace stress has become a growing concern in modern day society. Stress can have serious negative consequences on both the physical and mental health of employees and affect...

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All enquiries are equal

All enquiries are equal

All enquiries are equal, but some are more equal than others Over 4000 new people every month register on LSBUD to start their safe digging journey. These people come from all walks of life- from the utility network operators and their professional utility contractors, all the way through to designers, architects, farmers and domestic occupiers. To us, there must always be equal access for those digging a hole. It is not equitable or sensible to suggest that someone working for one...

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Collaboration, Collaboration, Collaboration

Collaboration, Collaboration, Collaboration

Collaboration, Collaboration, Collaboration LSBUD recently exhibited at the Street Works UK conference 2022 which was held at Welford Road, the home of Leicester Tigers Rugby Club. It was an excellent event, with a wide range of speakers and attendees from across industry, government, and academia. In essence, anyone who is involved in the business of digging up roads. Highlights included a plenary from Kevin Hamilton, the Scottish Road Works Commissioner, and a keynote address from Clive...

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Public Sector Perspective

Public Sector Perspective

Public Sector Perspective At the beginning of each month at LSBUD, everyone in the team tries to predict the number of search requests which will run through our system and, as the new recruit, I am consistently underestimating that figure. I knew that LSBUD was popular but did not know quite how popular…with over 300,000 searches per month. That is the equivalent to one every 10 seconds. As I drill down into my particular area of interest, the UK Public Sector, I have been pleased to see the...

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Important Notice – Proposed Changes to Enquiry Confirmation Document

Important Notice – Proposed Changes to Enquiry Confirmation Document

Important Notice - Proposed Changes to Enquiry Confirmation Document Please be aware LSBUD are planning to change the Enquiry Confirmation document sent to all users upon a LSBUD search. The aim of this change is to: Provide key information on the covering page. - Ensure Key information is provided in the clearest possible way. - Ensure it is abundantly clear which asset owners are in the area and their status for their enquiry response. To reduce wording - Making it more likely to be read -...

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ARCHIVED DOCUMENTS

Wales & West Utilities urges contractors to plan ahead before starting work

Wales & West Utilities urges contractors to plan ahead before starting work

Wales & West Utilities urges contractors to plan ahead before starting workWith the construction industry restarting after the Coronavirus lockdown, gas network Wales & West Utilities are urging contractors to plan ahead and ‘dial before they dig’. The stark warning comes after the restart of construction post-Coronavirus lockdown has resulted in an increase in third party damage to gas pipes across the company’s gas network. Wales & West Utilities, which requires ten days’ notice...

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How the Water Industry Can Combat the Challenges of PR19

How the Water Industry Can Combat the Challenges of PR19

How the Water Industry Can Combat the Challenges of PR19 Smart asset planning, improved industry collaboration, quicker adoption of technologies, more onus on innovation and greater responsiveness, have all been heralded by industry experts as crucial if water companies want to meet the challenges posed by Ofwat’s PR19. According to a new industry whitepaper - ‘Challenges of PR19: How the Water Industry Can Respond’– asset protection, improved building and maintenance of underground...

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LSBUD PARTNERS WITH EMAPSITE

LSBUD PARTNERS WITH EMAPSITE

Fantastic new offer for LSBUD UsersTo keep improving the safe digging process, we are delighted to announce that we have partnered with emapsite to provide our Users with fast and easy access to Ordnance Survey (OS) Mapping, as well as several other useful datasets at fantastic preferential rates. As an OS partner, emapsite been working with the nation’s largest asset owners for many years. They understand both mapping and our Users’ requirements and deliver location data in brilliant detail...

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