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Northumbrian Water Group Case Study

Northumbrian Water Group (NWG) operates water and sewerage networks across Great Britain through Northumbrian
Water (water and sewerage) and Essex and Suffolk Water (water only).

LSBUD allows every enquiry submitted (over 3 million per annum) to be instantly checked against NWG’s networks, filtering out only the relevant enquiries. NWG now responds to over 14,000 enquiries a month within an average of 4 minutes per enquiry by using LSBUD’s automated response software.

As the first LSBUD Member protecting a water network, LSBUD has checked supplied approximately 14 million records in 5 years on behalf of NWG and provided asset records for well over 500,000 of them.

Northumbrian Water Group Case Study

“Becoming a member of LinesearchbeforeUdig (LSBUD) has supported NWG to achieve best practice and allows all interested parties to work efficiently by accessing our information through a single portal.”

Tonia Reeve, Property Solutions Manager – Northumbrian Water Group