UKPN UK Power Networks Case Study
UK Power Networks (UKPN) is the country’s biggest distribution network operator for electricity covering South East England, the East of England and London. It manages three licensed distribution networks which together cover an area of 30,000 km2, keeping the lights on for approximately eight million customers.
By joining LSBUD, UKPN has been able to reduce the size of its team, from seven to four, allowing the other staff members to be redeployed to other areas of the business where their skillsets can be better utilised.
In 2019, UKPN was receiving up to 70,000 enquiries per month through LSBUD, which is a 250 percent increase year on year since it first became a Member. Before joining the LSBUD system these figures were not monitored, however they are known to be ‘exponentially higher’ than they were beforehand.
“It has been refreshing to work with LSBUD on this project. I can’t think of another service provider that cares for its Members or the industry as much as LSBUD does. It is always thinking about how it can make safety better, and UKPN is pleased to be a part of that.”