ESP Utilities Group Case Study
ESP Utilities Group (ESP) operates over 20,000 gas and electricity networks across Britain.
Having reviewed a number of options, ESP Utilities Group joined the LSBUD service in June 2013. It now uses LSBUD’s marketleading automated response software which provides responses to enquiries with the relevant plan and safe working information within just 10 minutes.
The LSBUD solution allowed ESP to:
- Increase the efficiency of internal resources with resultant cost savings
- Provide a 24/7 service
- Improve response time and enhance customer service
- Improve the protection of its assets from accidental third-party damages
As a direct result of the partnership with LSBUD, ESP is now able to protect its asset networks with greater
confidence.
“Becoming a member of LSBUD has supported ESP by providing a professional and efficient service to interested parties seeking information on our asset records.”
Alan Slee, Network Manager – ESP Utilities Group